Shipping policy

All orders will be processed in our standard 3-5 business days. If you need it SOONER you can purchase the "RUSH ORDER ADD-ON" listing in our shop, and the items will be processed in 1-2 days.

Stillwater Laser Engraving not liable for packages that are delayed in transit, lost by the shipping carrier, or stolen - all circumstances that are beyond our control. One we hand our item over to the shipping carrier it is their responsibility to deliver the item-please contact the shipping carrier directly regarding delays or stolen packages. If you suspect mail theft you can obtain the GPS coordinates of the last scan point from the shipping carrier and file a mail theft report with the local police department.

Sometimes there are delays in transit times across all of our shipping carriers, and these will increase in the holiday season. We cannot guarantee that a shipment will arrive by a specific date, even if the tracking provides an estimated delivery date. We have had cases where a shipment is significantly delayed and shows as unscanned even if it has shipped. You will get your shipment, but we are no position to guarantee a timeline. We cannot refund or cancel orders if they did not reach you on time. If your order did not reach you on time, please contact us and the shipping carrier. We try our best to work with you, but we cannot control shipping. Please understand, NO returns for shipping delays.