Refund policy
Refunds
There are no refunds as every item is custom. If an item breaks in shipment, we have insured its value up to $100 and you can submit the claim to USPS online to have that insurance amount sent to you as a check in the mail. If you would like more than $100 insurance, please let us know at the time of purchase. Note that when submitting an insurance claim **You MUST have photos of the item and the box/packaging and must retain the box/packaging to take to the post office if proof of damage is required. Shipping insurance MAY also require that the customer take the damaged item to a waste yard for disposal and obtain proof of disposal. **Note that any damage MUST be reported to our shop within 48 hours of the package arriving.
Damages and issues
If an item breaks in shipment, we have insured its value up to $100 and you can submit the claim to USPS online to have that insurance amount sent to you as a check in the mail. If you would like more than $100 insurance, please let us know at the time of purchase.
Exchanges
What if my package is delayed/lost in transit or stolen?
Stillwater Laser Engraving is not liable for packages that are delayed in transit, lost by the shipping carrier, or stolen - all circumstances that are beyond our control. One we hand our item over to the shipping carrier it is their responsibility to deliver the item-please contact the shipping carrier directly regarding delays or stolen packages. If you suspect mail theft you can obtain the GPS coordinates of the last scan point from the shipping carrier and file a mail theft report with the local police department.